CrewRenew – Crew Member Terms &
Conditions
Effective Date: 11 February 2026
These Terms & Conditions (“Terms”) govern the use of the CrewRenew platform by verified
Crew Members (“Members”, “Crew”, “you”). By registering for, accessing, or using
CrewRenew, you agree to be bound by these Terms.
- Purpose of CrewRenew
CrewRenew is a wellbeing-focused membership platform connecting verified crew with
verified merchants offering preferred rates, access, experiences, and benefits during shore
leave. The platform is built on trust, professionalism, and mutual respect. - Eligibility & Verification
Membership is available only to verified crew.
CrewRenew reserves the right to request documentation or information to verify eligibility at
any time.
Membership status may be approved, pending, suspended, or revoked at CrewRenew’s
sole discretion. - Member Conduct & Responsibilities
Members agree to:
Treat all Merchant staff, facilities, and patrons with respect at all times
Comply with all Merchant rules, safety requirements, and applicable local laws
Behave responsibly, professionally, and lawfully
Present valid CrewRenew membership or verification when requested
Take full financial responsibility for any damage, loss, or harm caused by their
actions
Use CrewRenew offers honestly and not abuse, manipulate, or misrepresent
membership privileges
Disrespectful, unsafe, intoxicated, or inappropriate behaviour will not be tolerated. - Assumption of Risk
Participation in any activity, service, or experience accessed through CrewRenew is entirely
at the Member’s own risk.
Members acknowledge that activities may involve inherent risks, including physical injury,
illness, loss, or damage.
CrewRenew does not supervise, operate, manage, or control Merchant services, premises,
staff, or activities. - Liability Disclaimer
To the maximum extent permitted by law:
CrewRenew is not liable for injury, loss, damage, theft, or disputes arising from
interactions between Members and Merchants
CrewRenew is not responsible for the acts, omissions, negligence, or misconduct of
Members or Merchants
Any disputes, claims, or issues relating to services or experiences are strictly between
the Member and the Merchant involved - Suspension & Termination
CrewRenew reserves the right to:
Suspend or permanently remove any Member from the platform at any time
Revoke membership access without notice where behaviour is deemed unsafe,
dishonest, abusive, unlawful, or damaging to the CrewRenew community, reputation,
or partners
No refunds are guaranteed following termination for misconduct or breach of these Terms. - Platform Use
CrewRenew membership is personal and non-transferable.
Misuse of QR codes, credentials, or offers may result in immediate suspension or removal.
Members must not attempt to manipulate, interfere with, or misuse platform systems,
verification processes, or data. - Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England
and Wales.
By using the CrewRenew platform, you agree that any disputes, claims, or proceedings
arising out of or relating to these Terms or your use of the platform shall be subject to the
exclusive jurisdiction of the courts of England and Wales, except where mandatory local
consumer protection laws apply. - Amendments
CrewRenew may update these Terms at any time. Continued use of the platform constitutes
acceptance of updated Terms.
Respect the space. Respect each other. Renew responsibly.
CrewRenew – Merchant Terms &
Conditions
Effective Date: 11 February 2026
These Terms & Conditions (“Terms”) govern participation on the CrewRenew platform by
approved Merchants (“Merchants”, “you”). By registering or offering benefits through
CrewRenew, you agree to be bound by these Terms.
- Purpose of the Platform
CrewRenew connects verified crew with trusted, health-focused, and professional merchants
to provide preferred rates, access, experiences, and exclusive offers. - Merchant Eligibility & Approval
All Merchants are subject to approval by CrewRenew.
CrewRenew reserves the right to accept or reject Merchant applications at its sole discretion.
Approval may be withdrawn, suspended, or revoked at any time.
- Merchant Obligations
Merchants agree to:
Honor all published and agreed CrewRenew offers without discrimination
Treat CrewRenew Members fairly, respectfully, and professionally
Maintain a safe, lawful, and appropriately insured business environment
Clearly communicate all offer terms, limitations, exclusions, and availability
Retain lawful right of admission in accordance with applicable laws and regulations - Offers & Verification
Offers must be genuine, accurate, and available during advertised periods.
Merchants agree to accept CrewRenew verification methods, including QR code validation.
Abuse, refusal without reasonable cause, misrepresentation of offers, or failure to honor
verified benefits may result in removal from the platform. - Marketing & Promotion Consent
By participating on CrewRenew, Merchants expressly agree that:
CrewRenew may advertise, promote, and market Merchant offers, branding, and
business details
Promotion may occur on the CrewRenew website, mobile platforms, email
campaigns, and social media channels
CrewRenew may use submitted logos, images, descriptions, and offer details for
promotional purposes without additional compensation
Merchants retain ownership of their brand assets. - Future Commercial Participation & Growth Support
CrewRenew is committed to supporting long-term, mutually beneficial partnerships with its
Merchants.
Where a Merchant experiences consistent, measurable business growth, customer volume, or
revenue directly attributable to participation on the CrewRenew platform, CrewRenew
reserves the right to propose a future commercial arrangement, which may include a modest
commission or performance-based contribution.
Any such arrangement will be discussed transparently, agreed in advance, and implemented
only with the Merchant’s consent.
Additionally, where Merchants do not experience increased business through standard
platform exposure, CrewRenew may, at its discretion, offer enhanced marketing support,
promotional visibility, or direct marketing initiatives to assist in driving engagement and
value.
- Liability & Indemnity
Merchants are solely responsible for their services, staff, premises, operations, and customer
safety.
CrewRenew does not control, operate, or manage Merchant businesses.
Merchants agree to indemnify and hold CrewRenew harmless from any claims, losses,
damages, liabilities, or expenses arising from Merchant operations, services, negligence, or
misconduct. - Conduct & Platform Integrity
Merchants must act in good faith and uphold CrewRenew’s professional, ethical, and
wellbeing-focused standards.
Disrespectful treatment of Members, unsafe practices, dishonest conduct, or reputational
harm to CrewRenew will not be tolerated. - Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England
and Wales.
Any disputes, claims, or proceedings arising out of or relating to these Terms or participation
on the CrewRenew platform shall be subject to the exclusive jurisdiction of the courts of
England and Wales. - US Merchant Clarification
For Merchants operating within the United States, participation on the CrewRenew platform
is on a cross-border contractual basis with a United Kingdom registered company.
By accepting these Terms, US-based Merchants acknowledge and agree that the governing
law and jurisdiction provisions set out above apply notwithstanding the Merchant’s location
or principal place of business.
This clarification is provided for transparency only and does not alter the governing law or
jurisdiction of these Terms. - Amendments
CrewRenew may update these Terms at any time. Continued participation constitutes
acceptance of revised Terms.
Professional partners. Mutual respect. Trusted experiences.